Delivery

As a consumer you have the ability to select a delivery date which is subject to availability at the time of purchase. Delivery option's, associated delivery charges and estimated delivery times are advised by your chosen Gemmart Company or where home delivered by courier, this will be advised via text. Free standard delivery applies to the UK only when delivered by a Gemmart Company, and not when delivered by a courier. All standard deliveries are based on estimated delivery dates

Upon delivery you may be asked to provide photo identification such as a passport or photo drivers licence, together with a utility bill or the credit card used to make the purchase. The Agent will also ask to take the product over the threshold of the premises and will not leave the delivery outside or in a garage unless specifically requested to do so in writing prior to the delivery. If requested these will be left at your own risk.

You should closely inspect the Product upon delivery for any cosmetic defect before signing the delivery receipt. Damaged Product(s) should not be accepted.

You are advised to read the instruction booklets supplied by the manufacturers before operating a new appliance. Often problems that may initially seem like a fault can be rectified quickly and easily by referring to this documentation.

Installation

Please note installation is only available on products delivered by a Gemmart Company, and not if your product has been delivered by a courier or other retailer. Where a connection service has been requested, please note that it is subject to compatible plumbing and electrical services, as appropriate, being available and the service may be cancelled if extreme difficulties are encountered. In some cases, a site assessment may be required prior to the installation itself. Neither we nor our specialists are obliged to provide any alterations or additional equipment of any kind especially involving carpentry or specialist electrician or plumbing expertise.

All existing appliances must be disconnected (uninstalled) and water free (where applicable), Pre-delivery of the new appliance or the service may be cancelled if extreme difficulties are encountered. We do not recommend the removal of Gas appliances and will use a Gas Safe Registered engineer where this is required. Additional charges may apply for this service.

Installation of TV and Audio equipment may require a wall bracket and additional charges may apply. Cable routing may be required at additional charges depending on the complexity required (wall cavity, etc). Please speak with your local Euronics Agent for further details.